Services

At no cost to you, Patient Advocate Foundation case managers are here to help address any roadblocks to access and affordability:

Reduce Financial Burden
• Find local, regional, and national resources for financial support and practical needs such as housing, utilities, transportation, and food
• Educational and emotional support resources
• Guide patients through eligible workplace protections such as FMLA and ADA
• Give assistance engaging, applying, and appealing workplace benefits including short-term and long-term disability
Enroll into Appropriate Insurance, Charity and Social Programs
• Provide eligibility, enrollment and appeal navigation into Medicare, Medicaid, Social Security Disability, Marketplace, and health insurance
• Evaluate eligibility and facilitate application to charity care and discount programs
Insurance Navigation
• Assistance such as benefit review, preauthorization, clinical appeals, billing and coding issues, out-of-network, second opinions and treatment
decisions, and insurance plan interpretation
• Facilitate insurance appeals process for denied treatment and medications

You can reach the HIV, AIDS & Prevention CareLine team by calling (844) 737-6674.